Shipping Policy
1. Order Processing Time
At MOUSES TRADING SDN. BHD., we handle each machinery order with precision and care—whether it’s a compact GPS unit or a large-scale conveyor system. Most orders are processed within 3 to 5 business days (Monday–Friday, excluding public holidays), depending on product availability and customization needs.
Once payment is received and stock is confirmed, we initiate the packing and shipping process.
You will receive an order confirmation and tracking number once your items are dispatched.
2. Shipping Coverage
We deliver across Peninsular Malaysia, Sabah, and Sarawak. For heavy machinery, pallet shipments or bulk orders, we may use specialized freight and logistic partners.
International Shipping:
We accept international orders for selected products such as GPS trackers or compact devices. For bulky items like conveyors or machines, please contact us in advance to verify feasibility, cost, and documentation requirements.
3. Shipping Rates & Delivery Estimates
| Region | Courier Partners | Estimated Delivery Time |
|---|---|---|
| Peninsular Malaysia | J&T Express, DHL eCommerce, GDex | 2–5 business days |
| Sabah & Sarawak | Pos Laju, J&T Express | 3–7 business days |
| International (Case-by-case) | DHL Express / FedEx (case-by-case) | 5–10 business days (subject to customs) |
Note: Delivery may be affected by seasonal delays, customs procedures, or rural area logistics.
4. Tracking Your Order
A tracking number will be provided via email or WhatsApp once your shipment is booked.
Please allow 24–48 hours for tracking updates to reflect.
For assistance, contact:
📧 Email: mousestrading@gmail.com
📞 Phone: 012-984 6286
5. Delivery Delays
Delays may occur due to:
- Public holidays and peak seasons
- Courier service disruptions or rerouting
- International customs clearance
- Severe weather or logistic restrictions
- Remote destination delivery
While we strive to ensure timely deliveries, delays from third-party services are beyond our control. However, we will coordinate with them promptly on your behalf.
6. Damaged or Lost Packages
All machines and devices are packed securely with protective materials or crated when necessary.
If your order arrives damaged, incomplete, or incorrect, please:
- Inspect your shipment immediately
- Contact us within 48 hours
- Send clear photos of the item(s), packaging, and waybill
Upon review, we may arrange a replacement, issue a refund, or initiate a claim with the logistics provider.
Note: We are not responsible for parcels marked as “Delivered” by the courier but lost or stolen after delivery. Please double-check your address at checkout.
7. Self-Collection (By Appointment Only)
We welcome walk-ins and self-collection for industrial clients or urgent needs.
📍 Pickup location: No. 48, (Level 2 & 3), Jalan SS21/39, Damansara Utama, 47400 Petaling Jaya, Selangor
📅 By appointment only – contact us in advance to schedule.
8. International Shipping (Customs & Duties)
If you’re ordering from outside Malaysia:
- You are responsible for import taxes, customs duties, and clearance fees in your country.
- MOUSES TRADING SDN. BHD. is not liable for delays or confiscations by customs.
Always check your local import regulations before placing international orders.
9. Questions or Support
For support related to your shipment, tracking number, or delivery status:
📧 Email: mousestrading@gmail.com
📞 Phone: 012-984 6286
🏢 Address: No. 48, (Level 2 & 3), Jalan SS21/39, Damansara Utama, 47400 Petaling Jaya, Selangor