Privacy Policy

1. Introduction

Your privacy is important to us at MOUSES TRADING SDN. BHD. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you browse our website, make wholesale machinery inquiries, or interact with our services—whether online or through direct contact.
By using our website or services, you consent to the practices described in this policy. We are committed to safeguarding your information while delivering a secure, professional, and efficient experience for all our business partners and clients.

2. What Information We Collect

We collect personal and non-personal information to facilitate business transactions and improve your interaction with our industrial and commercial machinery supply services.

Personal Information

We may collect the following when you make an inquiry, request a quotation, or place an order:

  • Full name
  • Company name (if applicable)
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Purchase history or inquiry records
  • Payment information (via secure third-party gateways—we do not store your card or bank details)
  • Any communication through forms, emails, or messaging platforms

Non-Personal Information

Collected automatically to improve our website and services:

  • IP address and approximate location
  • Device and browser type
  • Pages visited and time spent
  • Referring pages
  • Cookies and analytics (see Section 6)

3. How We Use Your Information

Your data is used strictly in relation to our core business of industrial machinery wholesale and navigation systems:

  • To process product inquiries, quotations, and transactions
  • To coordinate logistics, delivery, and post-sale follow-ups
  • To respond to your questions about our machinery, pricing, or compatibility
  • To improve our website’s navigation and user experience
  • To offer tailored solutions based on your interest and past orders
  • To meet legal, tax, and compliance obligations

We do not sell or rent your data. Your information is only used in legitimate business contexts.

4. How We Share Your Information

We only share your information when necessary to deliver our services:

  • Logistics providers – for machine shipment or delivery
  • Payment service providers – for secure transaction handling
  • IT and hosting partners – for maintaining online services
  • Authorities – when required for legal compliance or trade regulations

All third parties are vetted and bound by confidentiality and data protection agreements.

5. Data Retention

Your data will be retained only for:

  • Completing transactions
  • After-sales support or warranty verification
  • Legal or financial recordkeeping

You can request deletion of your personal data by emailing us at mousestrading@gmail.com, unless legal obligations require retention.

6. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analytics:

  • Essential cookies – for navigation, session tracking, and form completion
  • Analytics cookies – for performance tracking and traffic analysis

You can control cookies through your browser settings.

7. Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:

  • Request access to your data
  • Ask for corrections to inaccurate data
  • Withdraw consent for future data use
  • Request data deletion (subject to legal conditions)

Email us at mousestrading@gmail.com to make a request.

8. Data Security

We employ industry-standard security measures, including:

  • SSL encryption for web-based communications
  • Secure servers with access restrictions
  • Confidentiality agreements with staff and service providers

Although no digital system is foolproof, we actively review and improve our protocols to protect your data.

9. Third-Party Links

Our website may contain links to third-party industrial catalogues or information portals. These external sites have their own privacy policies and we are not responsible for their practices.

10. Updates to This Policy

We may revise this Privacy Policy to reflect legal updates or operational changes. The latest version will always be available on our website with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy, or if you’d like to update, access, or delete your information, please contact us:
📧 Email: mousestrading@gmail.com
📞 Phone: 012-984 6286
🏢 Address: No. 48, (Level 2 & 3), Jalan SS21/39, Damansara Utama, 47400 Petaling Jaya, Selangor